FAQs
What is Detour Finds?
Detour Finds is an online store offering a curated mix of unique and useful products across beauty, electronics, home, fitness, pets, and more. We focus on quality finds that are worth stepping off the main path for.
How can I contact customer support?
You can reach us anytime at:📩 support@detourfinds.com
Telephone: +44 7893 926473
we typically respond within 24–48 hours.
Why shop with Detour Finds?
We carefully select products that combine function, style, and value. Our goal is to bring you interesting, practical items you won’t always see in regular stores.
Where do you ship to?
We ship to most countries worldwide. Shipping availability will be shown at checkout.
What payment methods do you accept?
We accept major credit and debit cards, along with secure online payment methods available at checkout.
Is my payment information safe?
Absolutely. All transactions are encrypted and processed securely. We do not store your payment details.
What is your return policy?
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos, and we’ll help resolve the issue.
Can I return an item if I change my mind?
Because many of our products are shipped directly from suppliers, returns for change-of-mind may not always be accepted. Please review product details carefully before ordering.
When will I receive my refund?
Approved refunds are processed within 5–10 business days, depending on your payment provider.
Can I cancel or change my order?
Orders can only be changed or canceled within 12 hours of purchase. After that, processing may already have begun.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be
processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will
be processed within 1-3 business days from the order date and shipped the next day after the processing
day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
I entered the wrong address. What should I do?
Contact us immediately. If your order hasn’t shipped yet, we can update the address.
What if my item arrives damaged?
Please send us photos of the item and packaging, and we’ll make it right.
Still have questions?
We’re here to help — just send us a message and our team will assist you.
