Return & Refund Policy

πŸ”„ Return & Refund Policy

Thank you for shopping with Detour Finds. Your satisfaction is important to us. Please read our policy carefully before making a purchase.


πŸ“¦ Returns

We are committed to ensuring that every order arrives in excellent condition. If your item arrives damaged, you may request a refund within the timeframes outlined below.

Customers in countries outside of the European Union have 48 days from the date of delivery to report damaged goods and request a refund.

Customers within the European Union have 14 days from the date of delivery to report damaged goods and request a refund, in accordance with EU consumer protection regulations.

To be eligible for a refund:


πŸ“Έ Proof Required

To process a return or refund request, please provide:

  • Your order number

  • Clear photos or videos showing the issue

  • A brief description of the problem

Send all details to:
πŸ“©detourfinds@gmail.com


❌ Non-Returnable Situations

We do not accept returns or refunds for:

  • Ordering the wrong item

  • Change of Mind
  • Incorrect size chosen

  • Minor color differences due to screen display

  • Shipping delays outside our control

  • β€’ Gift cards

  • Β 

    Personalized or custom-made itemsΒ 

  • Perishable goods (if applicable) Β  Β  Β 

    Β β€’Please review product details carefully before purchasing.


πŸ” Replacements

If your claim is approved, we may:

  • Send a replacement item at no extra cost, or

  • Offer a partial or full refund, depending on the situation

We do not always require the damaged item to be returned.


⏳ Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card provider

  3. Contact your bank (processing times vary)

If you still have issues, reach out to us.


πŸ“­ Order Cancellations

Orders can only be canceled within 12 hours of purchase.
After this period, your order may already be in processing.


🚚 Return Shipping

If a return is required:

  • Customers may be responsible for return shipping costs

  • Shipping fees are non-refundable

Instructions will be provided by our support team.


πŸ“© Need Assistance

We’re here to help. Contact us anytime at:
detourfinds@gmail.com

Our team typically responds within 24–48 hours.