Return & Refund Policy
π Return & Refund Policy
Thank you for shopping with Detour Finds. Your satisfaction is important to us. Please read our policy carefully before making a purchase.
π¦ Returns
We are committed to ensuring that every order arrives in excellent condition. If your item arrives damaged, you may request a refund within the timeframes outlined below.
Customers in countries outside of the European Union have 48 days from the date of delivery to report damaged goods and request a refund.
Customers within the European Union have 14 days from the date of delivery to report damaged goods and request a refund, in accordance with EU consumer protection regulations.
To be eligible for a refund:
πΈ Proof Required
To process a return or refund request, please provide:
-
Your order number
-
Clear photos or videos showing the issue
-
A brief description of the problem
Send all details to:
π©detourfinds@gmail.com
β Non-Returnable Situations
We do not accept returns or refunds for:
-
Ordering the wrong item
- Change of Mind
-
Incorrect size chosen
-
Minor color differences due to screen display
-
Shipping delays outside our control
-
β’ Gift cards
-
Β
Personalized or custom-made itemsΒ
-
Perishable goods (if applicable) Β Β Β
Β β’Please review product details carefully before purchasing.
π Replacements
If your claim is approved, we may:
-
Send a replacement item at no extra cost, or
-
Offer a partial or full refund, depending on the situation
We do not always require the damaged item to be returned.
β³ Late or Missing Refunds
If you havenβt received your refund:
-
Check your bank account again
-
Contact your credit card provider
-
Contact your bank (processing times vary)
If you still have issues, reach out to us.
π Order Cancellations
Orders can only be canceled within 12 hours of purchase.
After this period, your order may already be in processing.
π Return Shipping
If a return is required:
-
Customers may be responsible for return shipping costs
-
Shipping fees are non-refundable
Instructions will be provided by our support team.
π© Need Assistance
Weβre here to help. Contact us anytime at:
detourfinds@gmail.com
Our team typically responds within 24β48 hours.