Privacy Policy

Last Updated: May 31, 2026

1. OVERVIEW & DATA CONTROLLER

This website is operated by FINESSE PRIME LTD (trading as Detour Finds). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, interact with, or make a purchase from our website and related services (the "Services").

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the legal entity responsible for your data is:

  • Data Controller: FINESSE PRIME LTD

  • Company Registration Number: 16980937

  • Registered Office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom.

By accessing or using our Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described herein.

2. PERSONAL INFORMATION WE COLLECT

We refer to "personal information" as any information that identifies or can reasonably be linked to an individual. We collect and process the following categories depending on how you interact with us:

  • Contact Details: Your first and last name, email address, phone number, shipping address, and billing address.

  • Financial Information: Credit card numbers, debit card details, payment confirmations, and transactional history necessary to securely process payments.

  • Account Configuration: Usernames, passwords, security questions, shopping preferences, and store settings.

  • Transaction Information: The items you view, add to your cart, place on your wishlist, purchase, return, exchange, or cancel.

  • Communications: Any data or context provided when you submit a customer support inquiry or communicate with our administrative team.

  • Device & Usage Data: Your IP address, browser type, device identifiers, time zone, network connection parameters, and real-time interaction metrics tracking how you navigate the storefront.

3. SOURCES & LAWFUL BASIS FOR PROCESSING

We gather your information directly from you (e.g., when you fill a checkout form), automatically via cookies and device fingerprinting as you browse, and through our authorized technical service providers.

Under the UK GDPR, our lawful bases for processing your personal data are:

  1. Fulfillment of a Contract: To execute, pack, ship, and complete your order.

  2. Our Legitimate Interests: To protect our platform from transaction fraud, screen financial risk, evaluate operational metrics, and continuously optimize our core services.

  3. Your Explicit Consent: Where you actively opt-in to receive tailored marketing, promotional offers, or tracking newsletters.

4. HOW WE DISCLOSE YOUR INFORMATION

We share your personal information with trusted service providers to help us fulfill our obligations to you:

  • Shopify Infrastructure: We use Shopify to power our storefront architecture. Shopify transmits, processes, and stores data globally to keep our store functioning. You can view their terms via the Shopify Consumer Privacy Policy.

  • Payment Gateways: Transaction details are passed securely to payment institutions (such as Stripe) via encrypted networks.

  • Logistics & Fulfillment Carriers: Your delivery data (name, shipping address, phone number) is passed directly to global warehouse and fulfillment systems to deliver your physical goods.

  • Legal Compliance: We may disclose details to satisfy lawful process requirements, regulatory audit inquiries, or to cooperate with enforcement actions by UK government or judicial authorities.

5. INTERNATIONAL DATA TRANSFERS OUTSIDE THE UK/EEA

As an international enterprise, your data may be transferred, stored, and processed outside of your home jurisdiction—including the United Kingdom, the United States, Europe, and Asia.

When your personal data is transferred outside the United Kingdom or the European Economic Area (EEA), we implement recognized statutory transfer frameworks. This includes utilizing the European Commission's Standard Contractual Clauses (SCCs) or equivalent UK International Data Transfer Agreements (IDTA), ensuring your personal data receives a level of protection equivalent to UK data laws.

6. YOUR RIGHTS (UK & EU RESIDENTS)

If you reside within the United Kingdom or the EEA, you possess the following statutory rights under data protection laws:

  • Right of Access / Know: The right to request copies of the personal details we hold about you.

  • Right to Rectification: The right to compel us to correct any inaccurate or incomplete records.

  • Right to Erasure: The right to request deletion of your information ("The Right to be Forgotten").

  • Right to Object & Restrict: The right to challenge processing based on legitimate interests or to halt data use for direct marketing purposes.

  • Right of Portability: The right to receive an exportable copy of your personal data to transfer to an external provider.

  • Withdrawal of Consent: The right to withdraw processing permissions at any time without retroactive penalty.

To exercise any of these items, please contact us immediately at support@detourfinds.com. We will verify your identity before executing any data requests.

7. COOKIES AND LOCAL DATA SEGREGATION

A cookie is a minimal text file downloaded to your device when accessing our site. We deploy structural functional cookies (for maintaining items inside your shopping cart), analytic cookies (to study interface performance), and behavioral targeting cookies. You can manage or disable these directly inside your personal browser settings, though doing so may alter features across our Services.

8. STATUTORY DATA RETENTION

When you complete a transaction through our storefront, we retain your Order Information and primary financial tracking details within our secured database for a minimum of 6 years. This duration is required to ensure total regulatory compliance with United Kingdom corporate taxation and corporate reporting rules. Non-transactional data is deleted or anonymized when it no longer satisfies active customer relationship requirements.

9. CHILDREN'S DATA SAFETY

Our storefront is targeted strictly to adult populations. We do not intentionally compile or process data belonging to minors or individuals below the local age of majority. If a guardian suspects a minor has input data into our site, contact our compliance team below for expedited erasure.

10. COMPLAINTS & REGULATORY APPEAL

If you believe our data handling practices violate your privacy rights under local regulations, please contact us at support@detourfinds.com so we can resolve the issue immediately. You also possess the statutory right to raise a formal complaint with a local supervisory body, such as the UK Information Commissioner's Office (ICO).

11. CONTACT & COMPLIANCE DATA

For all questions, data modifications, or privacy inquiries, contact our data compliance officer at:

  • Trading Desk: Detour Finds

  • Corporate Controller: FINESSE PRIME LTD

  • Support Email: support@detourfinds.com

  • Compliance Telephone: +44 7893 926743

  • Registered Office Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom