Return & Refund Policy

Last Updated: May 2026

Welcome to Detour Finds. Your satisfaction is our absolute priority. Detour Finds is a trading name of FINESSE PRIME LTD, a company legally registered in England and Wales under Company Registration Number: 16980937.

As a UK-registered corporate entity serving a global marketplace, our policies are strictly aligned with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations. This guarantees a transparent, fair, and legally compliant consumer framework for our global clientele.

📦 1. The 14-Day Statutory "Cooling Off" Period (UK & EU)

In compliance with UK and European Union Consumer Contracts Regulations, if your merchandise is being shipped into the UK or the EU, you have the statutory right to cancel or return your order for any reason and without justification within 14 days of delivery. Following your initial request, you have an additional 14 days to physically dispatch the package back to us.

Eligibility Criteria:

To qualify for a valid return, your item must be returned in the exact condition you received it:

  • Unworn, unused, unwashed, and completely undamaged.

  • Outfitted with all original tags still attached.

  • Sealed within its original intact manufacturer packaging.

  • Accompanied by the original receipt, invoice, or digital proof of purchase from Detour Finds.

Note: Items shipped back to us without a prior logged return request will not be accepted or processed.

🛠️ 2. Faulty, Damaged, or Incorrect Items

Under the UK Consumer Rights Act 2015, you have a strict legal right to a full refund or replacement for faulty, defective, damaged, or misdescribed merchandise.

Please inspect your order immediately upon reception. If your item arrives broken, defective, or if you receive the wrong product, you must contact us at support@detourfinds.com within 14 days of delivery so we can evaluate the issue and make it right.

To open a damage/defect claim, please email us with:

  1. Your formal Order Number.

  2. Clear, high-resolution photographic or video evidence demonstrating the issue or breakage.

  3. A brief description detailing the functionality problem.

Upon validation of a supplier defect or shipping damage, FINESSE PRIME LTD will arrange a brand-new replacement at no extra cost, or issue a 100% full refund. For verified faulty goods, we will issue a prepaid return shipping label or fully reimburse your return postage costs.

❌ 3. Exceptions & Non-Returnable Items

Certain types of consumer goods cannot be returned due to hygiene, safety, or customization constraints:

  • Personal Care & Beauty Products: Hygiene-sensitive items, personal wellness devices, skincare apparatuses, or cosmetics that have been opened or unsealed.

  • Customized Goods: Special orders, custom-made items, or personalized products.

  • Hazardous Materials: Flammable liquids, gases, or consumer items containing hazardous materials.

  • Promotional Items: We cannot accept returns on gift cards, clearance catalog collections, or items explicitly marked as "Final Sale".

🌍 4. International Returns (Outside the United Kingdom)

FINESSE PRIME LTD proudly ships to international consumers. For any "Change of Mind" returns shipped outside of the United Kingdom, the following parameters apply:

  • Customer-Led Postage: The buyer is fully responsible for organizing the return logistics channel and paying all associated return postage fees. We highly recommend utilizing a shipping service that features step-by-step digital tracking.

  • Mandatory Customs Labeling: To avoid automatic refusal by UK Border Force customs agents, the exterior of the return package and its digital customs declaration form must be explicitly marked as: "RETURNED GOODS – NO COMMERCIAL VALUE."

  • Duty Deductions: Any inbound import fees, clearance duties, or brokerage tariff penalties assessed to FINESSE PRIME LTD due to improper customs declaration labeling will be directly deducted from your final refund balance.

  • Non-Refundable Tariffs: Original shipping fees, international duties, and localized destination taxes paid at the point of initial transaction are non-refundable.

🔄 5. Exchanges

The most efficient way to secure an alternative color, size, or model is to process a standard return for your original item. Once your return request is approved and the item is accepted into our network, you can make a completely separate retail purchase for the alternative product directly on our storefront.

🛑 6. E-Commerce Limitations & Order Cancellations

  • Order Cancellations: You can cancel your order within 12 hours of purchase by messaging support. Once an order moves into active supplier processing, packaging, or dispatch status, cancellation is no longer technically possible, and the buyer must follow the standard return process upon delivery.

  • Digital Display Variables: Minor variance in color intensity or shading due to varying digital hardware screen displays, monitor calibrations, or studio lighting layout settings does not constitute a legal manufacturing fault or product misdescription.

  • Logistical Disruption Limits: While our support group aggressively monitors tracking trajectories with our logistics providers, refunds will not be issued for transient shipping transit delays triggered by third-party delivery carriers or customs authorities that remain outside our direct control.

⏳ 7. Processing Timelines for Refunds

We will send an automated notification email as soon as your return package is delivered to our inspection hub and validated against our eligibility policies.

  • Approval/Rejection: If your return is approved, your refund will be immediately initiated.

  • Original Payment Target: The financial settlement will automatically post back onto your original payment method (Credit card, Debit card, or Shopify Payment network account).

  • Banking Post Timelines: While our ledger triggers payouts instantly, please allow 5 to 10 business days for your local banking institution or card issuer to post the credit to your statement.

  • Escalation Support: If more than 15 business days have passed since your return approval confirmation and you have not observed the credit, please escalate the matter to support@detourfinds.com.

📩 8. Corporate Contact & Support Framework

For any inquiries regarding order management, tracking help, or this policy framework, our support desk can be reached via the channels below:

  • Corporate Email Unit: support@detourfinds.com

  • Dedicated Telephone Portal: +44 7899 926473

  • Registered Corporate Entity: FINESSE PRIME LTD

  • UK Registration Identification: Company No: 16980937

  • Registered Corporate Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom

  • Standard Resolution SLA: 24–48 Hours