Shipping Policy

This Shipping Policy outlines the procedures and timelines for order fulfillment and delivery for Detour Finds, a brand owned and operated by FINESSE PRIME LTD. Our goal is to provide a transparent and reliable shipping experience for our global customers.

1. ORDER PROCESSING TIMES

FINESSE PRIME LTD is the seller of record for all orders placed on Detour Finds and remains responsible for the safe delivery of your goods to your possession.
All orders are processed within 1–3 business days. Orders are not processed, shipped, or delivered on weekends or UK public holidays.

• High Volume Periods: During seasonal peaks or sales, processing may take up to 5 business days. If there is a significant delay in the shipment of your order, we will contact you via email.

2. SHIPPING ESTIMATES & ORIGIN

To provide a diverse catalog of high-quality goods, we ship from multiple fulfillment centers across the USA, Europe, and Asia.

Note: Delivery times are estimates provided by our carriers and are not guaranteed. Factors such as customs clearance and local postal delays may affect final delivery.

3. SHIPPING COSTS

We are pleased to offer Complimentary Standard Shipping on all orders globally. By optimizing our logistics network, we ensure a cost-effective experience for our customers without hidden fees at checkout.

4. TRACKING YOUR ORDER

Transparency is key to our service.

• Notification: Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number(s).

• Real-Time Updates: The tracking number will be active within 24–48 hours. You can monitor your shipment directly via our [Order Tracking Page] or through the link provided in your email.

5. CUSTOMS, DUTIES, AND TAXES

FINESSE PRIME LTD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. DAMAGED OR MISSING MERCHANDISE

We take great care in packaging, but if your item arrives damaged, please follow these steps:

1. Report Period: To help us resolve issues quickly with our carriers, we encourage customers to report damages within 48 hours. However, your statutory rights to a refund for damaged goods remain protected for 30 days under the UK Consumer Rights Act 2015.

   • European Union: In accordance with EU consumer regulations, you have 14 days to report damaged goods.

2. Evidence: Please email support@detourfinds.com immediately with your order number and clear photographic evidence of the damage to the item and the packaging.

3. Resolution: Upon verification, we will arrange for a replacement or a full refund.

7. DELIVERY ISSUES & INCORRECT ADDRESSES

It is the customer's responsibility to provide an accurate shipping address. FINESSE PRIME LTD is not liable for orders delivered to an incorrect address provided at the time of purchase. If a package is returned to us due to an undeliverable address, a reshipping fee may apply.

8. CONTACT US

For any questions regarding your shipment, please reach out to our logistics team:
Email: support@detourfinds.com
Telephone: +44 7893 926473
Legal Entity: FINESSE PRIME LTD
Company No:16980937
Address: 167-169, Great Portland Street, 5th Floor, London, W1W 5PF, United  Kingdom